Our POS software customer service and support

When you choose Tower Systems, support is part of the deal, not an afterthought. Software is only as good as the help behind it, and ours comes from people who know retail.

Support is included in 0ur rental / subscription

Support comes with your software. It covers software updates, one-on-one phone support, email support, our ChatBot, our video training library, regular group training sessions, customer meetings, and our newsletters. Together that is a complete care package, so you get real value from what you spend.

Every customer is supported on the same terms. We do not do special deals on support for people who say nice things about us. Everyone gets our best.

You speak to us, not an outsourced desk

Our help desk is staffed entirely by Tower Systems people based in Australia and New Zealand. We do not outsource it. The person who answers knows our software, and many of them have installed it and trained retailers in shops like yours. That experience shows in the help you get.

Help desk hours

Our help desk is open 7am to 6pm Monday to Friday, and 7:30am to 3pm Saturday, Australian Eastern Time. If you need urgent help outside those hours, call the office number and the system will pass you to the team on after-hours cover. Our ChatBot and online knowledge base are there any time, day or night.

You set the priority

When you contact us, you set the priority of your call, from 1 to 4. Priority 1 is urgent. Priority 4 is get back to me when you can. You decide how quickly you need us, and we work to that.

Training that fits your business

Learning the software should not get in the way of running your shop. We offer one-on-one sessions, live group training, online training, and a video library you can use whenever it suits. We also hold regular customer meetings, where retailers learn from us and from each other.

Backups and theft checks

For customers on our cloud backup service, we monitor that your backups complete, and we follow up if something looks wrong, so you are not left exposed. Support also includes a free theft check. We review encrypted transactional data over time and look for patterns worth a closer look, then let you know what we find. The aim is to surface patterns for you to consider, not to make an accusation.

Resources for customers

Some of our service resources and advice sheets sit behind a customer login, to protect our intellectual property and keep them for Tower Systems users. If you have misplaced your login details, you can request them from the login page.

Contact support

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Call us:

Not a customer yet and want to see how we look after our retailers? Book a demonstration, or call our sales team on 1300 662 957 (Australia) or 0800 444 367 (New Zealand).

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