Our POS software customer service and support

You learn what a POS software company is really like when you need help. Here at Tower Systems, we deliver our support services ourselves. Our help desk is not outsourced. It is not offshored. When you call, you speak with a Tower Systems person, employed by us and based in Australia or New Zealand.

That matters, and our customers tell us why: the people answering our phones bring retail skills and experience to every support conversation. Many of our team have worked in or run retail businesses. So when you call about a stocktake, a Christmas layby, an end of day banking discrepancy or a supplier invoice, you are talking with someone who understands the shop-floor situation behind the question. Our customers tell us this retail knowledge is what they value most about dealing with us.

What support includes

Support is included with your Tower Systems software rental. There is no additional support fee, and every customer is on the same terms. Support covers one-on-one phone support delivered by a person, email support, software updates, access to our AI-trained ChatBot, our video training library, and regular free group training sessions.

Easy to reach, when you need us

Our help desk is staffed Monday to Friday 7am to 6pm, and Saturday 7:30am to 3pm, Melbourne time, with after-hours coverage for urgent, system-down situations. You can call, email, log your own ticket on our website 24/7, or search our knowledge base, which answers the majority of support questions any time of day.

Call us on 03 9524 8000 in Australia or 0800 444 367 toll free in New Zealand, or email support@towersystems.com.au.

Accountable, all the way ups

If something is not resolved to your satisfaction, our escalation process connects you with management, right up to the owner of the business. We publish those contact details to our customers. Not many software companies do that. We do, because standing behind our support is part of the deal.

We're here to help. It has been our motto for decades, and our support team is where you see it in action every day.