Repairs Management for Specialised Retailers
Running repairs alongside retail is operationally complex. Jobs need to be tracked, customers kept informed, billing kept accurate, and staff held accountable — all while the shop floor keeps moving.
Tower Systems POS software includes a repairs management module built specifically for retailers who handle this kind of work. It covers in-house repairs, outsourced jobs, warranty returns, and manufacturing projects.
The module was originally built for jewellers and bike shops. It now serves a wider range of businesses.
Who Uses It
- Jewellers — workshop repairs, watch servicing, and dated manufacturing projects
- Bicycle shops — repairs and servicing for bikes and tricycles, plus warranty return processing
- Firearms retailers — firearm repairs, gunsmithing, and warranty claim handling
- Farm supply businesses — farming equipment repairs, servicing, and warranty management
- Garden centres — landscaping and service workflow management
- Pet shops — specialised installations such as aquarium setups
What the Software Does
Job tracking from start to finish. Every repair job is logged on receipt. The system tracks status through each stage so nothing slips through.
Labour and parts billing. Time and materials are recorded against each job. Billing is accurate. Inventory stays current.
External repairs. Jobs sent to contractors or suppliers are tracked the same way as in-house work. Warranty claims are handled within the same workflow.
Staff accountability. The system records staff actions against each job in real time.
Customer communication. SMS notifications go out automatically when a repair is ready for collection. Payment is processed at the counter via cash, EFTPOS, or digital platforms.
Built With Retailer Input
The repairs module has been developed in close collaboration with retailers — bike shops, firearms dealers, farm supply businesses, jewellers, and others. Their feedback drives how the software evolves.
If your business handles repairs, jobs, or service workflows, this is worth a closer look.
Want to see it in action? Contact the Tower Systems team to arrange a demonstration.
