POS software built for independent jewellery shops
Does your jewellery POS software help you celebrate your customers' most important milestones?
Jewellery retail is a personal business. You are often helping customers mark the significant events in their lives, from engagements and weddings to birthdays and anniversaries. Managing this level of service alongside high-value inventory requires a specialised point of sale system.
Tower Systems offers a dedicated POS software solution built specifically for independent jewellers in Australia and New Zealand. Our technology is designed to help you manage your stock with precision while building lasting relationships with your clientele.
We are grateful to have served jewellers in Australia and New Zealand for decades.
Our focus in software. There is no management fee, no cost to you to understand the software or its reports. We offer embedded AI to do that for you.
Precision inventory and repair management
Jewellery stock management requires a level of detail that generic retail software cannot provide. Our system allows you to track specific stone details, metal types, and certifications for every piece in your collection. You can also manage inventory by colour, size, and style, which is essential for rings and designer collections.
For many jewellers, the workshop is a vital part of the business. Our software includes comprehensive repair facilities that allow you to track and manage jobs from intake to collection. You can record detailed notes, track the status of the repair, and communicate directly with the customer. If your business also deals in second-hand goods, the system provides accurate and easy record-keeping to ensure compliance and transparency.
Marketing for life's special events
The most successful independent jewellers are those who stay connected with their customers. Our event marketing tools allow you to create specific contact lists based on anniversary, birthday, and other significant life event dates. This enables you to reach out with timely, personalised offers that resonate with your shoppers.
You can also pull various loyalty levers to differentiate your business. Whether you choose to offer instant rewards or long-term benefits, our loyalty facilities are designed to encourage repeat visits. For community engagement, you can manage club pricing to attract members of local groups or organisations to your store.
Advanced AI for modern jewellery retail
Tower Systems is at the forefront of retail innovation. Our POS software is AI-enabled with direct integrations for ChatGPT, Google Gemini, and Anthropic. Retailers use these embedded AI tools to import supplier invoices automatically, saving hours of manual data entry for large orders.
The AI also helps you generate professional and captivating product descriptions for your website and social media. You can tap into deep business performance insights to compare prices and analyse complex reports in seconds. These tools provide the data you need to make smarter purchasing decisions and manage your margins effectively.
Flexibility and connected sales
We understand that independent retailers need flexibility. Our software rental can be cancelled at any time, ensuring you are never locked into a long-term contract that no longer serves your business. We also empower you to sell anywhere. Using our Retailer Roam app, you can process sales at trade shows, local markets, or private viewings with ease.
If you wish to expand your reach online, our Shopify integration is seamless, official, and easy to manage. Your in-store and online inventory levels stay synchronised, so you never oversell a unique piece. The system also handles special orders, allowing you to sell items in advance of having the physical stock in your hands.
Tools to drive growth and service
Our software includes features designed to increase your sales and improve customer confidence. You can run Buy One Get One (BOGO) promotions or bundle items together for a single price. To support your after-sales service, the system includes robust warranty tracking. This allows you to leverage purchase history to provide superior care long after the initial sale.
Seasonal reordering tools help you prepare for peak times like Christmas and Valentine's Day by analysing previous sales history. This ensures you have the right mix of stock when your customers need it most. Tower Systems is committed to helping independent jewellers thrive with a system that is constantly evolving based on industry feedback.
Note: we do not charge a fee per transaction.
Where the software earns its place in a jewellery business
A jewellery business runs on promises. A repair ready before an anniversary. A layby that is right after eleven payments. A remodel quoted in January and collected in March. The Tower Systems software for jewellers is built around those moments.
A repair comes in over the counter. Details, condition, photographs, quoted price and promised date, captured at drop-off. A docket for the customer and a job in the workshop queue. Nothing depends on an envelope and a good memory. The repairs module follows the job through to collection, including work sent out to a trade supplier.
A customer starts a layby. Terms set, payments recorded, balance visible to whoever is on the counter, and the stock held rather than sold twice. Prepayments, cancellations and fees are part of the process rather than an argument at the counter.
Someone brings in gold to sell. Secondhand purchasing carries obligations, and they differ by state. The software records the full cycle, from buying and recording through pricing, floor management and sale, with a proper record at every step. The secondhand goods facility was originally developed for jewellers and has been extended since.
A customer wants something made or altered. Quote, deposit, stages and a record of what was agreed, so the conversation six weeks later refers to a document rather than a recollection.
A special order goes to a supplier. The customer is linked to the order, so when it arrives the right person is called and nobody has to work out which enquiry it belonged to.
A piece needs paperwork for insurance. Stone and metal detail, certification information and item history are held against the item, so documentation is drawn from the record rather than rebuilt from scratch.
An anniversary approaches. Purchase history and event dates support a message that is timed and relevant, instead of a discount sent to everyone on the list.
A quiet Tuesday. Aged stock, best sellers, gross profit by category, supplier performance. This is the work that pays for the software, and the work that never happens when a system cannot report properly.
What changing software actually involves
For most jewellers this is the real decision, not the feature list.
Data is reviewed first. Existing data is examined before any commitment, so the answer on what can be transferred is a fact rather than a promise..
Training is personal. One-on-one training, backed by a library of self-serve training videos available at any hour.
Support is local. Help desk support delivered by people in Australia and New Zealand, six days a week, with after-hours access when a system is down.
Rental is cancellable. No lock-in contract, and no fee per transaction.
More detail on the process is on the switching to Tower Systems and new customer onboarding pages.
Is this the right software for your jewellery business?
It is not the right choice for everyone, and it is better to know that early.
It suits independent jewellers who hold stock, take repairs, run laybys, buy secondhand and want their own reporting rather than someone else's dashboard. A business wanting nothing more than a fast cloud checkout, with no back office and no stock depth, will be better served by something simpler.
Ask for a demonstration of the jobs that matter most in your business, whether that is a repair, a layby, a secondhand purchase or a complex quote. Expect a straight answer about fit. If the software is not right for your business, that will be said plainly.
FAQ
- Can I manage repairs?
Yes. - Can I remind customers of anniversaries?
Yes. - Can I track second-hand goods?
Yes. - Can I manage bundling several items together rinto a hamper or package deal with the software?
Yes. - Can I transfer data from my current software?
Yes. Let us see your data first so we can 100% confirm this for you. - Can I manage laybys?
Yes. Including prepayments, cancellations, fees and part collection. - Can I record the detail needed for insurance paperwork?
Yes. Stone, metal, certification and history detail are held against the item. - Does the software integrate with Xero?
Yes. - Does the software integrate with Shopify, Big Commerce and Woo Commerce?
Yes. - Are there AI tools in the software?
Yes, the software offers embedded AI tools. They were first released in 2023 and are regularly updated to be relevant today. - Do you use an offshore help desk?
No, all help desk support is provided with people based in Australia and New Zealand. - How long does switching take?
That depends on your data and your trading pattern. Let us see your data first and you will get a straight answer, not an estimate.
Contact Us
Australia Phone: 1300 662 957 Email: sales@towersystems.com.au. Address: Hawthorn, Victoria
New Zealand Phone: 0800 444 367 Email: sales@towersystems.com.au. Website: www.towersystems.com.au
