Frequently Asked Questions.

There is no time-limited free trial. Since the software is rental with no lock-in contract, the practical trial is to use the software in your business and cancel at the end of any month if it is not right for you.

No. Rental is month to month, rolling. You can cancel at any time and the rental ends at the end of the month in which you cancel.

Yes. Customers move in either direction. Speak with our team about the right approach for your data, hardware and internet setup.

We do it with you as part of onboarding.

You do. Your data is your data. You can export it at any time.

In-store installations store data on the computers in your business. Cloud installations store data in secure data centres. Cloud backup, where used, is also stored in secure Australian data centres.

You keep access to your data. We can provide an export at the point of cancellation on request.

The software integrates with EFTPOS platforms that handle card data directly, so card details do not pass through the POS. This is the recommended approach for card security.

Yes. Sales by staff member tracking is supported.

Usually, yes. Most standard USB and network POS hardware is supported. Check the hardware spec sheet on our website or contact sales for a compatibility check.

Yes. Receipts print at the counter and can also be emailed to the customer directly from the sale.

Xero is directly supported through Xero Link. MYOB and QuickBooks are supported through Accounting Link. Details are on our website.

Yes. Common services are supported through the EFTPOS terminal integrations we work with.

Yes. Cloud reporting and the Insights Dashboard are accessible from a browser on any device.

Yes. Reports can be exported to PDF and Excel, and Xero Link handles the accounting feed directly.

Yes. Head-office reporting, shared stock files, price changes across sites and inter-store transfers are supported.

Yes. Our Roam product runs on a tablet or iPad for pop-ups, markets and on-the-floor selling. Roam syncs with the main system.

Help desk hours are on the Help page of our website. The chatbot and knowledge base are available 24/7.

Yes. We host a private Facebook group for customers, run regular live training sessions with Q&A, and hold customer events.

Yes. Feature requests go through our Software Ideas facility. Customers vote on suggestions and the most-voted items feed into our update roadmap.

The software licence follows the business. Email accounts@towersystems.com.au with the new details and we will update your account and invoicing.

The software can transfer to the new owner. Contact our accounts team before settlement so we can arrange the handover. Typically, any prepaid access amount is handled on the settlement of the sale between the buyer and the seller.

Yes. The software is designed for specialty retail across a wide range of categories. New product groups, suppliers and reporting departments can be added at any time.

We create and support software for independent specialty retail businesses, small businesses. These include jewellers, bookshops, garden centres, pet stores, bike shops, toy shops, gift shops, newsagents, music shops, produce businesses, fishing bait and tackle businesses, firearms dealers, computer shops, health food and zero waste businesses, fabric shops, sewing shops, trophy engraving businesses, plumbing supply businesses and plenty more.

There is a difference between the needs of small business owners and big business owners. We prefer to have many customers than a few big customers. We understand small business retail and we love helping small retail businesses flourish.

Yes. Our first embedded AI tools were released in 2023. They have been regularly enhanced since then. Today, the AI tools offer workflow management benefits, time saving and opportunities to improve profitability from smart business insights. Almost all reports in the software have an AI insights butting which, when pressed, provides considered commentary on what the report shows - this is ideal for people turned off by pages of reports.

Yes, we have plenty of customers running it in the cloud. We also have plenty of customers running the software in-store, on their desktop. You choose what’s right for you.

Our head office in in Hawthorn, Victoria - 3A Lynch Street. We’d love you to visit! We also have team members located interstate in Australia, as well as in New Zealand.

Mark Fletcher. In 1981. Ph: 0418 321 338 or email: mark@towersystems.com.au.

Vela APX owns Tower Systems. Vela is part of the Constellation Software Group, a publicly traded company headquartered in Canada.

More than 3,500 businesses have signed up for our software.

No.

No.

Delphi.

Nexus.

You can see demonstrations of most of our products on our YouTube channel: https://www.youtube.com/@TowerSystemsPOS/videos Contact one of our sales people (sales@towersystems.com.au) and they will show you our software for your type of business. This demonstration can be online or in your business.

Constantly. We usually release three major updates a year.

Yes. Our demonstrations are one-on-one. That is, they are done with and for you, and anyone else from your team. Also, we record these so you have a record of what was covered.

No. We've not used either software and cannot comment from experience on how our software specifically compares to theirs. We are, however, happy to compare our software next to any other if you can arrange this.

The majority of enhancements are determined by our customers through a transparent suggestion and voting process that we call Software Ideas. We let our customers know in advance what is in an update and they can decide if they wish to go with that update.

Yes, for as long or as short as you want. There is no lock in contract. You could use the software for 30 days, for example, and then stop.

Updates are included in our software rental price.

You can access out chatbot 24/7. It’s in the bottom right corner of our website home page. You can call or email our help desk. Our comprehensive knowledge base is available online 24/7 as is our large library of training videos. Plus, we have a private Facebook group.

No. We have a hardware spec sheet that is freely available from our website.

Rental is per month, rolling. Paying this provides access to the software. There is no lock in contract. You can cancel at any time and at the end of the month in which you cancel, it ends.

It’s online, public, anyone can access it: https://www.towersystems.com.au/pricing.html.

It's included in the rental price.

If you log into our website, the first screen you see shows the current call queue as well as how many calls we have handled so far today. The fastest help desk response will be from the ChatBot on our website.

No. The only cost for the software is the monthly rental cost.

No. You can run the software on as many terminals in your location as you wish.

It could be that the other software you are looking at is not as comprehensive as ours. It could also be you have not been informed of the total cost of ownership of the other software. We think our pricing is fair based on what we have invested in our software and the comprehensive services with which we back our software. We believe in the maxim - you get what you pay for.

All of our new customers have access to one-on-one training, our awesome video training library and our comprehensive knowledge base. Customers can have as many telephone based one on one training sessions as they want.

It means the software3 offered for purchase is sold as is at that point in time. Unless your contract states otherwise, no customisation is offered.

If you already use our software, suggest it via our transparent Software Ideas facility. If you do not currently use our software, please outline your requirements to your sales person, preferably in writing.

Yes. We offer a safe and secure service for this?

Yes.

Usually we can. Let us see your data first before we provide a certain answer for you. Some software products make it difficult to export data.

No.

Yes, we are NMI approved.

Yes.

Yes, by weight or length.

Yes, our POS software directly integrates with Shopify, Big Commerce, Woo Commerce and Magento. Our software receives a feed of online sales and maintains up to data inventory data regardless of whether the sale is in-store or online.

Yes.

No.

Yes.

Yes, there is no additional cost for this.

Either email us at accounts@towersystems.com.au or log in to our website, go to your dashboard, and remove your payment method.

No.

Use it. This has minimal risk and cost since you can cancel at any time.

Typically, we don’t do bespoke software development for customers. We welcome change suggestions and consider each based on usefulness across our community of customers. Our goal is to maintain a single product for all. This nurtures product quality, helps with consistent support, and delivers lower cost software.

Yes, we think so, because AI tools are now so everyday, so common that businesses not using them are likely less competitive.

Always keep your Tower software up to date. Next, keep your operating system up to date. Backup daily, preferably automatically, to the cloud. Have a security protocol for everyone using computers in your business.

Yes, our Stock manager tool in the software is great for this. In there, too, you can make other changes in bulk, easily, and securely.

Email support@towersystems.com.au attaching the invoice. We will work on this for you with the goal of making it easy for you to accurately import these invoices in the future.

Yes, for sure. Our people tend to be busy every day, and since around 75% of all calls are easily answered, our recommendation is to use the AI ChatBot on our website or to email support@towersystems.com.au. This gets you an answer from our extensive knowledge base instantly and can help us here all keep focused on the calls that need human engagement.

Typically, there is a review once a year, toward the middle of the year. As every business experiences, costs increase and we need to consider our prices in the light of this.

Very easy. We have a large library of training videos that’s free to access and is updated regularly. Then they are in our knowledge base, which is also large and is updated regularly. Plus, we regularly host live customer training sessions, which always feature a Q&A opportunity. All of these resources are free to access.

We've not used software from competitors, and so we cannot speak to what their software does versus ours. If a sales prospect wants to know how we comppare, when we can we will connect them with a customer who has used both. This is another reason we don't say we are the best. No software company can genuinely know if their software is the best.

This varies by customer. Usually, we allow two days so that the right people are properly trained.

You could be live in an hour or two, depending of what you want and how ready your data is.

Shopify, POS Solutions, Access Pos, Computerlink, Retail Manager, Xero, Merlin, ARMS, Retail Edge, Univex, SDurefire, Sympac, and more. Note: what we convert depends on the software and also the quality of your data.

For just about every report in our software you now have an AI button that produces a commentary on what the report shows, saving time and helping you make faster and better decisions. That said, the top reports are Sales Comparison (for any two periods you select), supplier performance, racked sales, dead stock, business performance analysis, missed opportunities, and basket analysis. Our software has 100+ reports.

Yes.

Based on the software chosen the most by newsagents, our Tower Systems software is the best software for newsagents in Australia.

A few dollars a day is the starting price. Check out pricing page for current pricing.

Yes. We have offered Xero integration for many years.

Our Roam product works of a tablet or iPad. Roam offers some of the facilities of Retailer plus other facilities retailers want to use from the shop floor and elsewhere.

Our software works with terminals used for the major banks, Tyro, Smart Pay, Quest and platforms that connect through Linkly and Linkly Cloud.