Support Enquiries

Check out online knowledge base. More than 75% of support questions have answers there. Up to date. Peer-reviewed. Accessible 24/7.

How to contact support:

Log your own call direct on our website. This is the fastest way to log a query.

You can also email us:, or call:

Our help desk is staffed Monday to Friday 7am - 6pm (AEST) and Saturday 7.30am - 3pm (AEST). If you need support outside these hours and it is urgent, please call the office number and our system will pass your message to those on after hours support coverage.

VIC 03 9524 8000
NSW 02 8556 1600
QLD 07 3136 6888
SA 08 8121 3366
WA 08 6317 0207
NZ (Toll Free) 0800 444 367
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