Support Enquiries

Check out online knowledge base. More than 75% of support questions have answers there. Up to date. Peer-reviewed. Accessible 24/7.

Click the chat box on the bottom right corner of our website, give us some basic details and ask your question. This chatbot is able to answer more than 75% of all support queries. It only drawn on Tower Systems curated knowledge. It’s available 24/7. Access is free.

How to contact support:

Log your own call direct on our website. This is the fastest way to log a query.

You can also email us: This email address is being protected from spambots. You need JavaScript enabled to view it., or call:

Our help desk is staffed Monday to Friday 7am - 6pm (AEST) and Saturday 7.30am - 3pm (AEST). If you need support outside these hours and it is urgent, please call the office number and our system will pass your message to those on after hours support coverage.