AI in small business retail is evolving rapidly
Already in 2026, the AI tools we deliver to our customers have moved forward. We have refined the models behind them and embedded more AI tools directly in the Tower software for customers to access and use.
AI is changing how local independent shops run. Work that used to take a retailer hours, like importing supplier invoices, writing product descriptions or making sense of a week's sales, now takes minutes.
Some AI in POS software is the kind you see and use. Some of it you never notice, because it sits behind the usual features and just makes them faster and smarter. Both change the way a shop trades.
What you can do with AI in your POS software today was not possible a year ago. It keeps changing.
Business insights are a good example. Good POS software now reads your data and tells you, in plain language, what is happening in your shop. No stack of reports to run. No long night with a spreadsheet. The software does that in the background and gives you something you can act on. Check it out with a report in our software - clicl the AI button and see for yourself.
We have built AI into our POS software since mid 2022, the first specialty retail POS company in Australia to do so. We have added to it steadily ever since.
What our customers use today is practical. Drop in a supplier invoice and the software reads it and updates your stock. Ask it for product descriptions, social posts, or blog copy and it writes them for your type of shop. It watches your sales and points out what is shifting and what is worth a look. It suggests prices and checks them against the market. The full set of these tools is part of our Advanced and Ultimate plans, and you decide how you use them.
Behind the reporting, our software draws on leading AI engines, including ChatGPT, Google Gemini, and Anthropic. As they improve, so does your POS software.
This is how a local shop competes with a national chain. The AI a small retailer can use now is as capable as the AI the big players use. The advantage that used to sit with size is narrowing.
If you are choosing POS software, ask each provider to show you what their AI does today, and how well it fits your kind of shop. Then come and see ours. Book a demonstration and we will show you these tools working with retail like yours.
Contact our sales team on 1300 662 957 (Australia) or 0800 444 367 (New Zealand), or email
