Who We Are
Tower Systems is a vertical market software company. We build POS software for local, independent retail businesses — bookshops, produce businesses, garden centres, jewellers, charity shops, gift shops, bike centres, and other specialty retailers.
In November 2024, the business was acquired by Vela APX, a division of Constellation Software (TSX: CSU), a Canadian company that acquires and manages vertical market software businesses globally. The acquisition has not changed how we operate. Every team member who was here before that sale is still here today, doing the same work, for the same kinds of businesses.
Leadership Team
Mark Fletcher – Founder
Mark started Tower Systems after working as a programmer in the retail sector. He has spent decades in retail, sales, and marketing, and is the person behind the POS software decisions that shape what our customers see every day.
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Gavin Williams – General Manager
Gavin oversees our operations and leads the architectural design of our software. He grew up working in a family retail business. That background keeps him focused on building tools that actually work on the shop floor, not just in theory.
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Luke Matheson – Software Development Manager
Luke spent 15 years in the field — installing our software and training customers across multiple retail channels. He now leads our development team. The result is software built by someone who has seen what breaks and what works in real stores.
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Sales Team
Tim Batt – 0401 833 917
Justin Randall – 0434 365 789
Tim and Justin have spent years helping independent retailers choose the right POS software. They give straight advice — including telling you honestly if Tower Systems is not the right fit for your business.
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Customer Service & Support
Natasha Assetta – Administration & Triage
Natasha manages our front line. She handles administration, books all software installations, and ensures every help desk enquiry is triaged and directed to the right person quickly.
Our Support Team
Natasha is backed by Minh, Roy, Mitch, Travis, Paul, Michael, and James — tech specialists based across Australia and New Zealand. No scripts. No runarounds. Every call is a real conversation.
Our support team members have worked in retail. They understand store operations, not just software. That context makes a practical difference when something goes wrong on a busy trading day.
ChatBot
Our customers have access to a ChatBot trained exclusively on Tower Systems software. It provides support in 40+ languages, 24 hours a day, seven days a week. It handles the questions that don’t need a human — freeing our team for the conversations that do.
