Who We Are

Our purpose is to help small business retailers thrive.

Almost everyone working at Tower Systems has experience working in local indie retail. We understand local retail. We love local retail.

We know the more we help local retailers thrive the more they will help us thrive.

LEADERSHIP TEAM.

Mark Fletcher.

The founder of the company. With a programming background and years of retail, sales and marketing experience, Mark is passionate about local retailer. This email address is being protected from spambots. You need JavaScript enabled to view it..

GENERAL MANAGER

Our General Manager. From an engineering background, Gavin is the architecture expert for our software. His early life working in the family retail business provided an excellent basis for his commitment local retailers. This email address is being protected from spambots. You need JavaScript enabled to view it..

SOFTWARE DEVELOPMENT MANAGER

Leveraging 15 years of experience installing our software and training customers, Luke brings deep knowledge across multiple retail channels to the management of evolving our software. This is reflected in the usability of the software. This email address is being protected from spambots. You need JavaScript enabled to view it..

SALES

Tim Batt (0401 833 917) and Justin Randall (0434 365 789) are local retail experts thanks to years of experience serving small business retailers, providing advice and assistance in settling on POS software for their businesses. They value their reputation and will provide thoughtful advice every time, including saying no if they think our software is not a good fit for your business. Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

FRONT LINE

Natasha Assetta is our front line, handling admin matters and providing a triage service for our customers. Tash's commitment to helping our customers is focussed.

Tash is backed by a team of help desk professionals who talk with customers, providing help, training and support - to help them meet business goals through our software.

CUSTOMER SERVICE

Our crew of retail experienced tech experts based across Australia and New Zealand help customers without following a script. Each support call is a conversation. Listening is the key. Serving local independent small business retailers is all we do.

The in-store retail experience of each of our help desk team members is at the heart of their approach. Understanding retail operations help them provide context beyond the technical.