Our software update development process
Good POS software should keep getting better. Ours does. We usually release two or three major updates a year, and the enhancements inside them are shaped by the retailers who use the software every day. Updates are included in your software rental, so there is no extra charge.
This page explains how an idea becomes a tested release you choose to install.
Shaped by our customers
Most enhancements in each update come directly from suggestions by our customers through a process we call Software Ideas.
Every customer can suggest a change, and every customer can vote on the ideas of others. We love the democracy of it.
The development process, step by step
- You suggest an idea. Any customer can submit a suggestion for a change or a new feature through the Software Ideas platform. If a report, function or feature you want is not in the software today, this is the place to ask.
- We review and refine. Our software development manager reviews every submission. Similar ideas are combined so the strongest version of a request rises to the top.
- We talk with you. We often contact the customer who raised an idea to understand the need behind it. Good context makes better software.
- Customers vote. Ideas go up for voting by other customers. Votes give the development team a transparent way to prioritise what will help the most retailers.
- We build it in-house. Our own Australian development team builds and tests prioritised ideas. We do not outsource the software that runs your business.
- We test, then beta. Before a feature reaches everyone, it goes through internal testing and a beta release in live businesses.
- You choose to update. We tell you in advance what is in an update. You decide whether to install it, and when.
Tested against real retail
Internal testing lets us check new functionality against the way specialty retailers actually work, across bookshops, Garden Centres, Produce Businesses newsagents, jewellers, garden centres, bike shops, toy shops, pet shops and more. Beta release then confirms suitability in live businesses, gathers feedback and lets us fix anything before general release. Nothing ships until we are confident it is fit for purpose. This is how we protect the stability of the software you rely on each trading day.
You stay in control of updates
When an update is ready, we email you what is in it. You choose whether to install it, and when. There is never a forced update in the middle of a trading day.
More ways your voice is heard
Software Ideas is not the only channel. Each month we host a free user meeting on Zoom, open to all customers, and the questions and feedback there help guide our development work. Each week we email tips and ideas to help you get more from the software and the relationship.
Have an idea? We want to hear it
If there is something you would like the software to do, tell us. Submit it through Software Ideas, and contact our help desk if you need a workaround in the meantime. Your suggestion could be the next feature thousands of retailers vote for.
Suggest an idea or ask about updates: 1300 662 957 (Australia) · 0800 444 367 (New Zealand) ·
