POS Support Enquiries

The fastest and easiest way to get a support query answer is from the ChatBot on our website. It’s available 24/7 and only trained in our software. It is able to answer 80% of all questions we are asked. Access is free. Plus, a selection of responses every day are checked, to ensure the ChatBot is getting it right. 

For a checklist on how to do pretty much anything in our POS software, check out online knowledge base. More than 75% of support questions have answers there. Up to date. Peer-reviewed. Accessible 24/7.

How to contact support:

Log your own call direct on our website. This is the fastest way to log a query.

You can also email us: This email address is being protected from spambots. You need JavaScript enabled to view it., or call:

Our help desk is staffed Monday to Friday 7am - 6pm (AEST) and Saturday 7.30am - 3pm (AEST)

Support tip: The better the framing of your question the better the answer. What we mean by this is that a well framed question is easier for us to understand and this is key to resolving any issue. Sometimes we will receive an email that’s 500 - 1000 words and we have to search to understand the question being asked.