What our customers say

Trusted by independent retailers across Australia and New Zealand.

We have supported specialty retailers since 1981. Today, thousands of independent shops across Australia and New Zealand run their businesses on our software. Here is what they tell us, and what they tell others.

In their own words, customers describe a system that is easy to learn and easy to run day to day. They single out the help desk for being quick and knowledgeable, and they value that our support is based here, not offshore. Retailers across very different trades, jewellers, pet shops, newsagencies, bookshops, delis, bike shops and more, tell the same story in their own way: the software fits how their kind of shop actually works, and the people behind it understand retail. Many name the individual support staff who have looked after them for years.

Long tenure is the proof that lasts. Software is easy to sign up for and easy to leave if it disappoints. The fact that so many of our customers have been with us for a decade or more, through the ups and downs of independent retail, says more than any single review. They stay because the software keeps working for them, the roadmap keeps responding to them, and the support keeps showing up.

We do not hide from the hard feedback either. Not every experience is perfect, and when something goes wrong we work to put it right. That is part of being a company that answers its own phone, in its own market, and stands behind its software.

We are easily accessible - customers can speak with our leadership team easily. We’re not hiding behind some wall. This is an important differentiator.