Scheduled maintenance, chemical care and safety

Pool and spa care runs on dates. Our software tracks and reminds pool owners of scheduled maintenance, particularly date-related servicing, whether they are on a formal maintenance plan or engage with your business intermittently. This keeps your service calendar full and your customers looked after.

Chemical safety matters. You can easily attach appropriate warning and care information to the products you sell, so it prints on the receipt at the point of sale. This protects your customers and reduces the risk to your business. Warranty information is tracked in the same system, so if a pump, filter or heater needs attention, the purchase and cover details are on hand instantly.

Marketing to pool, spa and maintenance customers

Not all customers have the same needs. A spa owner has different care requirements to a customer with an in-ground pool, and our software lets you market accordingly. You can build customer lists based on the types of products used and the type of pool situation, then reach out with offers, reminders and information that are actually relevant to them.

You can also use club pricing and loyalty tools to build repeat business with local pool owner groups and regular maintenance customers, encouraging the kind of ongoing relationship this industry depends on.

Advanced AI tools for smarter decisions

Our POS software has AI built in, with direct integrations for ChatGPT, Google Gemini and Anthropic. These tools save you time, including importing supplier invoices automatically instead of typing them in by hand.

Retailers use these tools to generate clear product descriptions for chemicals, equipment and accessories, both in-store and online. You can also tap into deep business insights to compare prices and analyse performance reports in seconds, helping you make smarter purchasing and stocking decisions.

Fair pricing and freedom of choice

We believe in a clean, transparent business model. You rent our pool supplies and maintenance software for a modest cost, and we do not act as a tax collector on your sales. We do not take a clip of your transactions or penalise you for choosing a particular payment provider. You choose the EFTPOS solution that suits your business, and we focus on making better software.

Tools to grow your business, in-store, on the road and online

The repairs process is core to many pool businesses. Our software manages the full job, including labour and parts, so nothing gets missed and you can keep customers updated from intake to collection.

Taking the business on the road matters too. With our Retailer Roam app, you can take the POS software anywhere, including tracking payments on-site, whether you are servicing a customer's pool or attending a job away from the shop.

Selling by fractions is built in. Pool and spa care often means selling fractional volumes of a product rather than a whole unit, and our software handles this easily, along with selling by weight, colour, size and style where that suits your range.

Selling online extends your reach. Feed data from your pool shop POS software through to a Shopify, Magento or WooCommerce website for online sales or cataloguing, so more local customers can find you.

Software licences cover unlimited terminals at your location, so every till runs the same system. We track special and one-off orders from the moment they're placed, and our team provides local, human-delivered training so your staff know the system properly, not just enough to get by.

Pool shop POS software is a niche as specific as the businesses that need it, and that's exactly where Tower Systems is at home: serving niche retail and service businesses that look after local Aussie families. Our software is built to grow and change shape with the business, with extra layers and options there when you need them.

Tower Systems is a vertical market POS software company serving small retail businesses across a range of niche retail channels. We are grateful to serve more than 3,500 small business retailers. We make and support what we sell.

Frequently Asked Questions

• Can I remind customers about scheduled maintenance?
  Yes, including date-related servicing for both maintenance plan customers and one-off visits.
• Can I include chemical warning and care information on receipts
  Yes.
• Can I track warranty information?
  Yes.
• Can the software help me manage repairs?
  Yes. You can track jobs, parts and labour, with streamlined customer communication.
• Can I remind customers by text or email?
  Either. We support both.
• Can I look up historical servicing records for a specific customer?
  Yes.
• Can I create and manage quotes for a customer?
  Yes.
• Can the software track special or one-off orders for customers?
  Yes, from the moment the order is placed.
• Can I sell fractional volumes of a product?
  Yes, this is easy to manage for pool and spa chemicals sold by fraction, weight or measure.
• Can I sell some items by colour, size and style?
  Yes.
• Can I take the software on the road and track payments away from the shop?
  Yes, using our Retailer Roam app.
• Can I sell online through Shopify, Magento or WooCommerce?
  Yes, you can feed data from the POS software through for online sales or online cataloguing.
• Does the software track product serial numbers?
  Yes, with a couple of different ways to do this.
• Can I group items together to sell as a pack or bundle?
  Yes, packs are easy to create in the software.
• Can I manage selling second-hand items?
  Yes.
• Can I transfer data from my current software?
  Yes. Let us see your data first so we can confirm this for you.
• Does the software integrate with Xero?
  Yes.
• Does the software integrate with Shopify, BigCommerce and WooCommerce?
  Yes.
• Are there AI tools in the software?
  Yes, the software offers embedded AI tools. They were first released in 2023 and are regularly updated to stay relevant.
• Do you use an offshore help desk?
  No. All help desk support is provided by people based in Australia and New Zealand.

Contact Us

Australia Phone: 1300 662 957 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.. Address: Hawthorn, Victoria

New Zealand Phone: 0800 444 367 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.. Website: www.towersystems.com.au