Looking for a MYOB Retail Manager Alternative? A Guide for Australian and New Zealand Retailers
For many years, MYOB Retail Manager has been a significant tool for many Australian and New Zealand retailers. As the retail landscape evolves, many businesses are now exploring other options. For those considering a change, this guide offers advice and introduces an alternative solution tailored for local specialty retailers in Australia.
The Tower Systems Difference: More Than Just Software
Tower Systems has been serving local small business and independent retailers for decades. On this topic we speak from experience of service of thousands of retailers.
We are grateful to have offered retailers switching from MYOB Retail Manager our Tower Systems POS software as a viable alternative. Each MYOB retail manager customer who switched to Tower Systems adds to our experience and this informs the next, and so on.
We have customers in our community who can speak to the experience of switching from MYOB retail Manager.
For businesses seeking a new home for their operations and data, it is important to find a provider that understands the unique needs of your business. Key features to look for in a new Point of Sale (POS) software provider include:
- Personalised Training: A smooth transition requires comprehensive training. Look for providers offering one-on-one sessions to ensure you and your team are confident with the new system from the start.
- Integrated AI Tools: Modern POS software should include embedded AI tools designed to help you work more efficiently and profitably.
- Local, retail experienced support: Access to a skilled, Australian-based help desk is crucial. Support teams with retail experience can better understand and address the challenges you face. That’s what we find at Tower Systems.
- Regular, tested updates: Software should be continuously improving. A good provider will thoroughly test updates before release and use user feedback to guide the development of new features. Plus, you get to vote on software enhancements.
- Flexible learning resources: An extensive knowledge base with step-by-step guides and a library of training videos allows you to learn at your own pace and find answers whenever you need them.
- Seamless EFTPOS integration: The ability to integrate with your preferred bank ensures smooth transactions. Providers should not lock you into specific payment platforms. Choose the EFTPOS platform that's best for you.
- Accounting integration. Xero, MYOB. Let us know what works best for you. Our Xero link is direct and our MYOB link is through a third party.
- E-commerce integration. You choose: Shopify, Big Commerce, WooCommerce or Magento. Again, you choose.
- Customer growth tools: Your POS system should offer tools and opportunities to help you expand your customer base.
- A connected community: A private online group or regular customer meetings can provide a valuable platform to connect with other retailers, share tips, and ask questions directly.
- Direct access to leadership: Transparency and accessibility are signs of a company that values its customers. The ability to communicate directly with key decision-makers is a significant benefit.
- Advanced theft prevention: A secure service that analyses transaction data can help identify and prevent potential fraud, protecting your business's bottom line.
Since 1981, Tower Systems has served local small business retailers. Our community of over 3,000 local businesses across various specialty retail channels, offering cutting-edge, efficient technology developed and supported entirely by an in-house team.
Considering a Switch? Honest Advice for a Big Decision.
Changing your core business system is a significant step. If you are considering moving from MYOB Retail Manager, it is first recommended that you contact them to see if they can address your current concerns. Staying with a familiar system may be the most suitable path forward.
Take your time. Do your research. Make sure the decision to leave is right for you at this time and make sure any decision on new software is right for you at the time and into the future.
If you have decided to make a change, the best first step is to list your essential needs and wants in a new POS software and provider. This will help you evaluate your options clearly.
Look for a no-pressure company that is willing to learn about your business needs, provide a comprehensive, no-obligation demonstration of their software, and give you the time and space to consider your decision at your own pace.
Let's Connect.
When you are ready to explore your options, ensure you can connect with a real person, not an offshore call centre. The service should be personal and responsive, whether by phone, email, or in person. This is what Tower Systems offers – direct personal contact with humans who understand local small business retail in Australia and New Zealand.
If we can’t handle any need you express to us during the sales process, we will say so. This is an important commitment from us. We want to partner with businesses that benefit from our software. There is no point in a sales pitch if we’re not the right fit for you.
When we demonstrate the software to you and answer your questions, we record this and make the recording available to your team members, so they can be part of your consideration.
While no single solution is the absolute best alternative for every business, it is worth exploring robust, supportive, and forward-thinking options for your retail future.
And on the topic of data migration: A crucial part of your evaluation should be data migration. Your existing business data, including customer profiles, supplier details, and inventory records, are valuable. (Data is plural – data point is the singular. So when we talk data we talk more than one. Just an FYI fort anyone wondering) When speaking with potential providers, be sure to ask detailed questions about their process for transferring this information from MYOB Retail Manager. A seamless and comprehensive data migration is essential for a successful transition, ensuring business continuity from day one with your new system.
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