Help for small business retailers dealing with Lightspeed Payments cost concerns
Small business retailers using Lightspeed POS have told us of concerns about payment costs. They have felt pressured to switch to the Lightspeed Payments platform, or face what reads like a penalty charge for continuing with a current, non-Lightspeed payments solution.
As Lightspeed earnings reports have revealed, growing Lightspeed Payments revenue has become a key commercial activity for the business. This pitches them like a road tolling business, taking a clip from each transaction processed by retailers using their Lightspeed POS or Vend POS software.
Here at Tower Systems, our view is different. As a software company, it is important that we make most of our money from our software, and not off the back of hard work by the retailers using it.
The more businesses using our software, the more money we make, and the more we have to invest in enhancing the software.
Think about the Lightspeed model. They make more money when your transaction volume increases. Does this mean bigger businesses, with higher turnover, matter more to them? We do not know.
What we do know is that here at Tower Systems every single customer is valued and treated the same. We are not tracking sales volume.
We do not care what EFTPOS or payments platform our retail customers use. Our POS software links with all the major Australian banks. There is no extra keying of transaction amounts on card machines. No extra keystrokes. Our integrations are good, secure and fast.
We do not charge a penalty based on the EFTPOS or payments platform our retailers use.
We think retailers should be able to choose the best payments platform based on factors that matter to them.
It feels like the Lightspeed approach imposes a financial penalty on retailers who choose not to use Lightspeed Payments. It feels like that cost is there to force people onto Lightspeed Payments.
Tower Systems does not charge any fee based on payments platform choice.
The relationship we have with our local small business retail customers is simple. You can rent our software for as long or as short as you want. There is no fixed-term contract and no lock-in period.
We are grateful to have customers stay with us because they love our software and they love our support.
If you are a Lightspeed POS or Vend POS customer looking for an alternative to Lightspeed Payments, consider Tower Systems. Tell us about your needs. If we can help, we will. If we cannot help, we promise to say so.
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