Free training and personal onboarding
We do not hand you the POS software and walk away.
Every new Tower customer receives up to two days of free, personal training. Free webinars and in-person meetings keep going for as long as you are with us. No consultants to hire. No training packages required to buy.
Great software is worthless if no one shows you how to use it. Switching POS systems is daunting. The fear is real: a difficult changeover, a team that cannot find anything, and a support line that treats training as an expensive extra. With some vendors, getting properly trained means hiring a third-party consultant and paying by the hour. We think training should come with the software. So it does.
What you get is personal, local and free:
- Up to two days of free personal training, tailored to your shop and your team, so you are confident from day one.
- Free webinars, ongoing, to go deeper, learn new features, and bring new staff up to speed, at no cost, for the life of your subscription.
- Free in-person customer meetings: regular face-to-face sessions where you can learn, ask questions, and share ideas with other independent retailers.
- A dedicated onboarding specialist to guide your setup.
- Data conversion from your old system. This, of course, depends on what is actually accessible from your old system.
- A free e-learning library and knowledge base, available any time.
- An Australian and New Zealand-based help desk, six days a week, that understands retail, not just software.
Because Tower has served independent, specialty retailers since 1981, and has run its own shops, our support team can talk about how to run your business, not only which button to press. That business context is something a generic, offshore support line cannot offer.
Ask a simple question when you compare software: what does training actually cost? With Tower, initial training is up to two days, free and personal, and ongoing training through free webinars and meetings continues for the life of your subscription. In some niche retail channels, training only comes through third-party consultants who charge by the hour, a real cost and a barrier that sits between you and the vendor. Large horizontal platforms usually leave you with self-serve videos and limited hands-on help. Tower staff, based in Australia and New Zealand, train you directly, and they have understood retail since 1981. With Tower, the training comes directly from us, and it is free.
Is the training really free? Yes. Up to two days of personal onboarding training is included for new customers, and our webinars and customer meetings are free and ongoing. What if you hire new staff later? Bring them to a free webinar or customer meeting, or lean on the free e-learning library and knowledge base. Training does not stop after go-live. What if you get stuck after hours? Our help desk operates six days a week, with an after-hours line for system-down situations, plus a 24/7 knowledge base you can search any time.
Start with confidence. Stay supported for the long run. Book a free demo, and we will show you exactly how onboarding and ongoing training work for a shop like yours. AU 1300 662 957 · NZ 0800 444 367.
* NOTE: The offer of free training is current as at July 2026 and subject to change.
