Foreign language POS software support.
For many in the small business retail community in Australia and New Zealand English is a second, third or more language. It is not the language they commonly use for communication.
Back in 2002 we first introduced Mandarin and Cantonese language support from our help desk. We added Vietnamese.
Today, thanks to the professional closed loop and secure AI platform we pay to use and thanks to the structured knowledge with 700+ written articles and hundreds of videos on how to use our POS software, in written and video form, we are able to offer support in many foreign languages.
Our customers can type their query in their preferred language, and the response they receive is in that language.
If they prefer to explain their query, they can say it out load, and our help desk tech platform listens, considers and responds in that language. They can even record their query and upload the recording for a response.
Foreign language support in POS software is vital in local small business retail today. It helps retailers where English is not their prime language to get more from using the software, to benefit their businesses for those it supports.
Helping local retailers thrive is important to us here at Tower Systems. It has been for decades. Being able to deliver this support in myriad languages is something for which we are sincerely grateful.
Before publicly releasing full access to a large suite of languages we tested the tech and the knowledge it delivers. We wanted to ensure the process of engagement was seamless, trustworthy and enjoyable. Part of providing customer service for POS software customers is their enjoyment.
We first tested this with our high school French, German and Spanish. Next, some of our customers tested it for us. They went way beyond our basic high school skills.
It was a treat to see people so happy with their engagement.
Retail is personal and we have not forgotten that. Access to Tower Systems people, to humans, is as easy as ever. There is no barrier of road block. We want people to be able to contact us. This is easier with so many everyday and often repeated questions handles by our ChatBot, in many different languages, frees our human team for interaction that benefits from human engagement.
Foreign language support for POS software customers is another way Tower Systems innovates for local small business retailers.
Local small business retail is vital for local communities, local towns and cities. These businesses carry the local narrative and they add to local culture. Helping them thrive is good for the economy and good for community.
By offering broader foreign language support for our POS software we are delivering to our retailers opportunities to thrive. We like that. No, we love it! Thriving local retail means a thriving community.
Providing foreign language customer service access here at Tower Systems is another way we demonstrate to our POS software customers a level of care and service that is differentiating.
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