Computer software made for the unique needs of local computer shops
Independent computer shops and repair businesses face unique challenges uncommon in retail. You are often managing a mix of retail sales, intricate custom PC builds, and a busy service workshop. Standard retail software can fail to provide the granular control needed for such a specialist environment.
Tower Systems offers computer shop POS software built for small and independent computer shop businesses in Australia and New Zealand. Our software is designed to streamline your administration while helping you deliver the professional service your customers expect.
Specialist workshop and repair management
The heart of a local computer shop is often its service department. Our software includes a dedicated workshop module that allows you to track repair jobs and services from intake to completion. You can create custom templates for common tasks, such as a "10-point health check," which prints directly on the job card to show customers exactly what work will be performed.
If a customer has purchased their device from you, the system automatically retrieves their historical data. You can link the repair to the specific item and its serial number, providing a complete service history. For businesses that outsource certain technical tasks, the system also tracks external repairs and ensures you can manage courier details and third-party costs within the same job record.
Custom PC builds and manufactured goods
Managing custom PC builds requires tracking individual components while selling a single finished product. Our "manufactured goods" facility is designed specifically for this purpose. You can create a bill of materials for a custom build, such as a gaming PC, and the software will automatically subtract the individual components from your inventory when the finished unit is sold.
A key advantage of this system is the automatic recalculation tool. If the cost or retail price of an individual component changes, the software can automatically update the price of all your custom-build packages that include that part. This ensures your margins remain protected without the need for manual price checks across every build profile.
Precision tracking with serial numbers
High-value hardware demands accurate record-keeping. Our trusted serial number tracking system allows you to record unique identifiers at the time of arrival or during the sale. By recording serial numbers upon arrival, you reduce the risk of human error at the point of sale. The system also displays the arrival date for each serial-numbered item in stock, allowing your staff to identify and sell older inventory first. This level of detail is essential for managing warranty claims, security, and professional customer service.
Advanced AI and automated supply chain
Tower Systems is at the forefront of retail innovation. Our POS software is AI-enabled with direct integrations for ChatGPT, Google Gemini, and Anthropic. Retailers use these tools to import PDF supplier invoices automatically, saving hours of manual data entry for new components and stock arrivals.
Our AI tools also assist with product discovery and online marketing. The software includes a barcode lookup integration that cross-references a database of over a billion items to pull descriptions and images automatically. You can use AI to generate SEO-friendly product descriptions and scheduled blog posts for your website, ensuring your business remains visible to local customers searching for specific hardware or services.
Professional quotes and recurring billing
Many computer shops service schools, libraries, and corporate clients. Our comprehensive quote and invoice management facilities allow you to create professional documentation for these clients. You can reserve stock using a proforma invoice before finalising the sale, ensuring the parts you need for a project are not sold to another customer.
For businesses reselling Microsoft 365 licenses, server storage, or maintenance plans, the software handles recurring billing with ease. You can set the billing frequency to weekly, fortnightly, or monthly, automating the invoicing process for your long-term service agreements.
Connected retail and local support
Your shop has a unique identity because of your people and your local expertise. Our software helps you leverage that connection while reaching customers who may not walk past your front door. We offer a seamless connection to online platforms like Shopify, Magento, and WooCommerce, ensuring your in-store and online inventory levels stay synchronised.
We believe in supporting local businesses with local, human-delivered support. Our software is designed and developed in Australia, and our knowledgeable support team is on hand to assist you.
Tower Systems is committed to helping independent computer shops thrive with a system that continues to evolve based on the needs of the retailers we serve.
Contact Us
Australia Phone: 1300 662 957 Email:
New Zealand Phone: 0800 444 367 Email:
