What Happens After You Sign Up With Tower Systems
We tailor the onboarding experience to your business. Here is what you can expect from day one as a Tower Systems customer.
Becoming a Tower Systems customer is the beginning of a relationship.
One of the most common things prospective customers ask us is: "What happens after I sign up?" It is a fair question. Too many software companies focus all their energy on the sale and very little on what comes next.
At Tower Systems, onboarding is where the work begins. We do not hand you a login and wish you luck. We get to know your business, set up your software to suit it, train your team, and stay available from the moment you go live.
This page explains what that looks like in practice — so you know exactly what you are signing up for.
No two onboarding experiences are the same
A gift shop in regional Queensland has different needs to a bike shop in suburban Auckland. A jeweller with ten years of customer data needs a different conversation to a retailer opening their first store. We tailor the onboarding process to suit your business — its size, its complexity, its data, and your team's experience with software. What never changes is our commitment to making sure you are ready to trade with confidence before we step back.
We start by understanding your business
Before anything else, we have a conversation. We want to understand your retail type, the size of your operation, your current software, your data situation, and what you are hoping to achieve by switching to Tower Systems.
This conversation shapes everything that follows. It tells us how to configure your software, what data migration looks like for you, how much training your team will need, and what the go-live process should involve.
It also gives you the opportunity to ask us anything. There is no script and no pressure. If we do not think Tower Systems is the right fit for your business, we will tell you — before you sign up.
Your software is configured for your business
Once you sign up, we begin setting up your Tower Systems installation. This is not a generic out-of-the-box configuration. We set up the software to reflect how your business actually operates.
We activate the features relevant to your vertical — whether that is serial number tracking for a bike shop, layby management for a gift shop, or EDI invoice importing for a newsagent.
We assess what stock, customer, and supplier data you hold and work with you to migrate it. What we can bring across depends on your current software and the quality of your existing data.
We check compatibility with your existing equipment — computers, receipt printers, barcode scanners, and EFTPOS terminals — and advise on anything that needs attention before go-live.
If you use Shopify, Xero, Tyro, or other platforms, we set up the relevant integrations as part of your onboarding so everything is connected and working from day one.
We train you and your team before you go live
Training is not an afterthought. It is a core part of what you pay for. We provide structured, hands-on training that prepares you and your staff to use Tower Systems confidently from the first day of trading.
The training is tailored to your business. We focus on the tasks your team will perform every day — processing sales, managing stock, handling customer accounts, running end-of-day reports, and using the features specific to your retail type.
We do not assume any prior experience with our software. Whether your team is highly tech-literate or prefers to keep things simple, we meet you where you are.
- Training delivered by people who know our software and understand retail
- Focused on your workflow, not a generic demonstration
- Additional training available as your team grows or changes
- Access to our online knowledge base — written guides and video tutorials, available 24 hours a day
Your first day trading on Tower Systems
We plan go-live carefully. The timing is chosen to minimise disruption to your business — often after hours or at the start of a quiet trading period. We are available on and around go-live day to support you and your team through any questions that come up in a real trading environment.
Many retailers are trading confidently within a day or so of going live. The speed depends on the complexity of your data and setup, but our goal is always to get you trading as quickly as possible without cutting corners on preparation.
"I was worried it would take weeks and cause chaos in the shop. In the end, we were up and running faster than I expected, and the team took to it quickly." — Independent pet shop owner, New South Wales
What you have access to as a Tower Systems customer
Onboarding does not end on go-live day. As a Tower Systems customer, you have ongoing access to a range of support resources — all included as part of your monthly subscription.
Speak to a person in Australia or New Zealand who understands your retail type. No offshore call centres, no scripted responses.
Step-by-step guides and video tutorials for every feature in the software, available 24 hours a day, every day of the year.
Regular updates at no additional cost. Our software continues to evolve — and you benefit from every improvement.
Suggest enhancements and vote on ideas from other customers. Your feedback directly shapes the tools you use every day.
Our leadership team's direct contact details are available to every customer. You are never just a ticket number in a queue.
As your team grows or your needs change, additional training is available. We are here for the long term, not just the sign-up.