What Happens When You Switch to Tower Systems
No surprises. No pressure. Here is exactly what the process looks like, from your first conversation to your first week trading with confidence.
Switching software is a serious decision. We treat it that way.
We know that changing your POS software is not something you do lightly. Your data, your staff, your customers, and your daily trading are all involved. The risk of getting it wrong feels real.
That is exactly why we have built a switching process that is structured, transparent, and personal. More than 3,000 independent retailers across Australia and New Zealand have made the move to Tower Systems. Many are trading within a day or so. Most tell us they wished they had done it sooner.
This page explains what the process looks like, step by step, so you can decide whether it is right for you — without any pressure from us.
The questions we hear most often
No. We work with you to migrate your existing stock, customer, and supplier data into Tower Systems before you go live. What we can bring across depends on your current software.
Many retailers are trading in a day or so. It depends on your data and business needs. We work with you on the timing that best serves your need.
Training is part of every setup. We do not hand you software and walk away. We train your team and stay available when questions come up.
Not necessarily. We will assess your existing equipment during the process and let you know what is compatible and what, if anything, needs upgrading.
We rent our software month to month. There is no long-term contract. If Tower Systems is not the right fit, you can cancel with 30 days notice.
Yes. You speak to a person in Australia or New Zealand who understands your type of retail business — not a chatbot or an offshore call centre.
The switching process, step by step
Every retailer is different. This is how the process typically unfolds.
We learn about your business
The first conversation is about you, not about us. We want to understand your business type, your current software, what is working, and what is frustrating you. This helps us assess whether Tower Systems is genuinely a good fit.
If we do not think our software suits your needs, we will tell you. We would rather be honest than waste your time.
- Phone, email, or online enquiry — whichever suits you
- No sales pitch, just a conversation
- You can speak directly with someone who knows the software
We show you the software in action
We run a free, no-obligation demonstration tailored to your retail type. If you run a gift shop, we show you gift shop workflows. If you run a bike shop, we focus on the tools that matter to bike retailers.
This is your chance to ask every question you have. There is no time limit and no pressure to decide on the day.
- Demonstrated online, at a time that suits you
- Focused on your specific retail vertical
- You can include other team members or a business partner
You decide — on your terms
After the demo, take the time you need. Some retailers decide quickly. Others come back with more questions. Both are completely fine.
We do not use countdown timers, limited-time offers, or high-pressure follow-up calls. When you are ready, you let us know.
We bring your data across
This is the step most retailers worry about most — and the step we have the most experience managing. Once you sign up, we assess what data you currently hold and work with you to migrate it into Tower Systems.
What we typically migrate includes:
- Your stock file — products, barcodes, descriptions, and pricing
- Customer records and loyalty balances (where applicable)
- Supplier details
- Historical sales data, where your current system allows export
The quality of your existing data affects what is possible. We will give you an honest assessment of what can and cannot be brought across, and help you prepare your data for the best result.
We assess your equipment
Tower Systems runs on standard retail hardware. In many cases, your existing equipment — computers, receipt printers, barcode scanners, and EFTPOS terminals — will be compatible. We check this early so there are no surprises on go-live day.
If you do need new hardware, we can advise on what is required and supply it through our hardware store. We do not insist on proprietary equipment, and we do not mark up hardware significantly — that is not our business model.
We train you and your team
Training is not an optional extra. It is part of the process. We provide structured training that covers the tasks your staff will use every day — processing sales, managing stock, running reports, and handling customer accounts.
We also give you access to our online knowledge base, which contains step-by-step guides and video tutorials for every feature in the software. This is available 24 hours a day, every day of the year.
- Training delivered by people who know the software and understand retail
- Tailored to your business type and workflow
- Additional training available as your team grows or your needs change
You open the doors on Tower Systems
Go-live day is planned carefully. We work with you to choose a date that minimises disruption — often after hours or at the start of a quiet trading period. We are available during your first trading sessions to support you and your team.
Most retailers find the first day easier than they expected. Having well-migrated data and trained staff makes an enormous difference.
We stay with you
Switching software is the beginning of a relationship, not the end of a transaction. After go-live, you have access to our help desk, our knowledge base, regular software updates, and our customer community — including the ability to suggest and vote on software enhancements.
Our customers tell us that the ongoing support is one of the most important things we offer. It is also one of the clearest differences between Tower Systems and larger, more impersonal competitors.
A note on your existing data
The quality of your data migration depends largely on the quality of your current data and the export capabilities of your existing software. Here is what we find in most cases:
- Stock data — most POS systems allow export of product data in some form. We work with what you have and help you clean it up where needed.
- Customer records — contact details and loyalty balances can usually be migrated if your current system holds them in an exportable format.
- Historical sales — sometimes available, sometimes not. We will be upfront about what is possible with your specific system.
- Supplier details — straightforward to bring across in most cases.
We have migrated data from a wide range of systems, including MYOB Retail Manager, Lightspeed, Square, Shopify POS, Counter Intelligence, and Epos Now. If you are unsure what is possible, ask us — we will give you a straight answer.
"The thing that surprised me most was how smooth the whole process was. I had been putting it off for years because I thought it would be too disruptive. It really was not." — Independent gift shop owner, Victoria
What happens with your hardware
Tower Systems software runs on standard Windows-based retail hardware. In the majority of cases, your existing setup is compatible. This includes most barcode scanners, receipt printers, cash drawers, and customer displays from major brands.
EFTPOS integration is flexible. We work with Tyro and Linkly-compatible terminals, and we do not require you to use any specific payment provider. You choose the provider that offers you the best rate — we do not clip the ticket on your transactions.
If you do need to upgrade any hardware, we can supply it. Visit our hardware store or speak with our team about what suits your setup and budget.
Support after you switch
Ongoing support is included as part of your monthly subscription. When you need help, you contact our help desk and speak with a person — based in Australia or New Zealand — who understands your business type.
Our support team members have retail experience. They know what a busy trading day looks like. They also know our software in depth, so you are not passed between departments or left waiting for a callback from an escalation team.
In addition to direct support, you have access to:
- Our online knowledge base — written guides and video tutorials available 24/7
- Regular software updates at no additional cost
- Our Software Ideas platform — where you can suggest enhancements and vote on suggestions from other customers
- Direct contact details for our leadership team