Features matter. Fit matters more. For an independent specialty retailer, the questions that tend to come up are:
- Is support easy to reach?
- Is support local?
- Are the important retail tools included, or sold as extras?
- Does the software suit my retail category?
- Can I choose my own payment provider?
- Will the software company actually listen when I suggest improvements?
Tower Systems is made for local independent retailers. We care about the practical details that make a store easier to run.
Specialty retailers build their advantage through knowledge.
Specialty retailers build their advantage through knowledge, range, service and operational detail. Tower Systems helps make that advantage easier to use across stock, customers, loyalty, reporting and day-to-day store management.
Tower Systems differences to consider
You choose the payments platform that suits your business.
Tower Systems software is built by us in Australia and New Zealand.
Tower Systems help desk support is based in Australia and New Zealand.
Loyalty, inventory management, business intelligence and theft mitigation are part of the product, not add-ons. A review of the Lightspeed website indicates that access to these is software level dependent. It’s good to check this to see what the situation is today.
Tower Systems is built for independent retailers with real specialty retail needs. It supports the category knowledge, product range and operational workflows that make specialty retail different.
Tower Systems invites enhancement suggestions and lets customers vote on each other's ideas.
Help desk conversations start with your problem, not a script.
Questions to ask us
- Show me the tools that are included in Tower Systems.
- Show me how Tower Systems supports my retail category.
- Show me how inventory management works.
- Show me how business intelligence helps me make better decisions.
- Show me what local support looks like after go-live.
- Show me how customer suggestions are handled.
If you are using Lightspeed and considering a change, start with what is not working for you today.
Tell us where the gaps are. Ask us to show you how Tower Systems would handle those areas. If we cannot show a useful difference, we may not be the right company for you.
Frequently asked questions
Ask us to show you, not just tell you
Every retailer is different. The most useful comparison is a practical one.
Tell us what you use now, what is working, and what is not. We will show you how Tower Systems would handle your business and answer your questions directly.
Show us what makes your retail business different: your products, suppliers, customers, service approach and daily workflows. That is where the comparison becomes useful.
If we are not the right fit, we will say so.