The Tower Cloud Backup Service

The Tower Backup service is a cloud-based incremental backup service to help you store your valuable data more efficiently and with greater security. Using the specialist backup software created by Storagecraft, our service allows you to perform live backups of your entire MAIN computer to your in-store NAS. These backups are then uploaded to the internet so you have a second copy stored securely in the cloud for hassle-free, total backup security with no further need for USB sticks.

Sign up for the Tower Cloud Backup Service here.

What exactly is a NAS device?

NAS stands for "Network Attached Storage" and a Western Digital 2TB MyCloud NAS* is included in your initial subscription and setup fee for the service. This device is like an extra hard disk but rather than being inside your computer it is attached to your network.

* Supplied device may change depending on availability but will be of equal quality and value.

How does Tower Backup work?

The software performs an incremental backup every fifteen minutes. An incremental backup is a backup of files that have changed or are new since the last backup.

These incremental backups are catalogued on your NAS device. They are then collated to create your full system backup. This process allows access to backups from a particular point of time - even at the file level. Because backups are stored on the NAS device you have immediate access in-store as well as being sent to the Tower Systems Data Storage Centre in the cloud where a secure additional offsite copy of your data is kept.

How does this differ from my daily backup?

Retailer Backup ONLY backs up your Retailer Data leaving your other business data, accounting data, important documents and emails at risk. Tower Backup backs up your entire main PC, meaning all your business data is safe and secure. A copy of your business backup is also securely sent via the Internet to our secure data storage centre, giving you a safe off-site copy for protection.

Once Tower Backup is implemented you will no longer need to perform your daily backup. You or your staff will no longer need to wait for the daily backup to complete. The saving could be in excess of $150 per month if your backup is taking 15 minutes or more to complete.

Does Tower have access to my data?

No. When you sign up for the service you must set a password which is assigned to your backup. We can only access your backup if you give us your password.

What are the costs?

If you are using Windows 7, 8 or 10 the cost is $50 per 30 days.
If your main computer is using Windows Server edition 2008 or 2012, the cost is $100 per 30 days.

The cost of the NAS drive is $299 and we provide free access to the Tower Backup service for the first 30 days to allow us time to deliver and configure your service.

If you are not sure which plan you need please contact the help desk.

Once you have completed the sign-up process we will send you the NAS. When you receive the NAS device please contact Tower Systems bookings or call 03 95248000 to arrange a suitable time for setup and configuration of the service. This takes 15-20 minutes to complete and requires your computer to be restarted.

Delivered with your NAS will be a removable hard disk. This removable hard disk is used to store your first catalogued and password protected image. The first catalogued image is quite large and we use the drive to upload a copy to the Tower Data Storage Centre, thus creating your cloud backup. We do this so you don't have to upload the very large first backup to the cloud.

How do I know my backup is working?

On an unsuccessful or failed backup the service automatically emails you and notifies Tower Systems that the backup was not successful. This will automatically log a call with the support team for investigation. After each successful backup the Retailer "last backup date" on the Main Screen of Retailer (2.6 only) is updated with the date of the successful backup.

Please email talink@towersystems.com.au or give us a call with any further questions.

We're here to help